zentyal.me does not work for me

[yustao]

I subscribed my server to Zentyal Cloud. The dyndns name is "shinewain.zentyal.me". Unfortunately, when I tried to ping it, I always got the below error:

ping shinewain.zentyal.me
Ping request could not find host shinewain.zentyal.me. Please check the name and try again.

[robb]

How is you server connected to the internet? If it is behind a router, did you open de necessary ports (on your router)?

Can you ping other servers by name (is DNS correctly configured?)

[sixstone]

Hi Yustao,

Check the logs for ddclient to update your address in Zentyal Cloud. To do so, check it out with the following command:

Code: [Select]

$ sudo grep 'ddclient' /var/log/daemon.log

According to our records, no update has reached Zentyal Cloud.

Best regards,

[yustao]

Hi,

Thanks for your reply. Would you please let me which port(s) I should open?
P.S. - my server connected to the server directly.

Thanks,
Songtao

[sixstone]

There is no need to open a port.

[yustao]

I just check the daemon.log, but I found nothing. what is wrong?

[yustao]

In my server "Zentyal Cloud", I can see the following info:

Server name:    shinewain
Server subscription:    Basic
External server name (DynDNS):    shinewain.zentyal.me
Use this name to connect to Zentyal externally
Subscription renovation date:    Unknown
Central monitoring & management:    Disabled

[sixstone]

Hi yustao,

I encourage you not to open several posts about the same problem. There is a risk of being blocked or removed.

Regarding to your problem, please check Network --> DynDNS and the ddclient logs in /var/log/daemon.log to help you further. Make sure as well the server is connected to Zentyal Cloud. I double-check your server and I cannot see any update from your server.

Best regards,

[yustao]

Hi,

Thanks for your info. I just checked the log, and did NOT find ddclient related info.

But when I login to https://www.cloud.zentyal.com/, I can find out my server has connect to the cloud.

Thanks,
Songtao

[sixstone]

Then, run the following command and let me know what /var/log/daemon.log says:

Code: [Select]

$ sudo /etc/init.d/ddclient restart

Make sure the Zentyal Cloud is set as provider in [it]Network -> Dynamic DNS[/it].

Best regards,