Hello - Zentyal forum.
users with long complex passwords are unable to log into jabber but users with simpler passwords, e.g. Password1! can login just fine.
users experiencing issues usually have passwords that are 18 characters in length, have upper/lower case, numbers and special characters such as $@
does jabber have some password character limitation?
my setup:
Ubuntu 18
Zentyal 6.0
Error messages:
When users with long/complex passwords try to login, the XMPP client errors out with "unauthorized"
ejabberd.log - <0.506.0>@ejabberd_c2s:handle_auth_failure:442 (tls|<0.506.0>) Failed c2s PLAIN authentication for
username@home.domain.com from 192.168.1.145: Invalid username or password
Note: i confirmed the passwords are correct
thank you in advance