Author Topic: jabber - users with complex passwords cant login  (Read 308 times)

realzenu

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jabber - users with complex passwords cant login
« on: November 18, 2018, 06:52:20 am »
Hello - Zentyal forum.

users with long complex passwords are unable to log into jabber but users with simpler passwords, e.g. Password1! can login just fine.

users experiencing issues usually have passwords that are 18 characters in length, have upper/lower case, numbers and special characters such as $@

does jabber have some password character limitation?

my setup:
Ubuntu 18
Zentyal 6.0

Error messages:
When users with long/complex passwords try to login, the XMPP client errors out with "unauthorized"
ejabberd.log - <0.506.0>@ejabberd_c2s:handle_auth_failure:442 (tls|<0.506.0>) Failed c2s PLAIN authentication for username@home.domain.com from 192.168.1.145: Invalid username or password

Note: i confirmed the passwords are correct

thank you in advance

Neustradamus

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Re: jabber - users with complex passwords cant login
« Reply #1 on: November 19, 2018, 04:15:28 pm »
It is same without a Zentyal system?

If not please create an issue here: https://github.com/zentyal/zentyal/issues/
If yes on https://github.com/processone/ejabberd/issues