True enough that for eBox Technologies to make money they need to have some customers outside the small business/small enterprise. But where is the chief interest in a tightly integrated all-in-one solution that by design discourages manual administration going to be? Surely even if not exclusively at the S end of the market, I would think.
The good news is that even small business/small enterprise customers might grow with eBox and become paying customers, especially in the case of service providers building solutions on eBox. Either way, the more local services eBox supplies and the more IT-sophisticated eBox allows a small business/small enterprise to become, the more likely it will be that the ROI for remote services or support will become attractive quicker vertically within the marketspace.
On the other hand, fragmentation of the marketspace because of reliability or recovery concerns means just more feet in the door--a door already too small for very many feet at the S end of the market. If eBox serves that end of the market reliably in v1.x, and if eBox can consolidate that market, v2.x will be an easier sell vertically within the marketspace, at least up to the point where eBox has to face off with admins who prefer at least the option of truly managing their own servers.
The basic point is that if feature set gains ground on or even lapse stability and ease of recovery in single-server environments (again, where one might expect to find integrated solutions) where the backup rule is followed faithfully even if the redundancy rule isn't, at best small business/small enterprise admins will deploy eBox only within their comfort zones, whatever that might be, before they'll write up a budget request for remote services.
Just my $0.02, of course.