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Installation and Upgrades / Backups cannot be restored to a fresh install due to lack of Remote Services

« on: June 04, 2017, 01:04:54 am »

Heads up guys. I just did a fresh reinstall of v4.2 and due to the removal of Remote Services, Zentyal is blocking restoration of my backup file with the following message:

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Some error has happened in Zentyal:

The following modules present in the backup are not installed: remoteservices. You need to install them before restoring.

I'd guess this would have the effect of blocking all backups from restoring that were made with the Remote Services module still installed. Luckily I'm running it in a VM so I have an image backup but others might not be so fortunate. I looked around the forum and didn't find anything about this issue. At first, I thought the best way would be to uninstall Remote Services before taking a new backup. None of these worked for me though:

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:/#sudo apt-get remove zentyal-remoteservices
:/#sudo apt-get remove zentyal-remote-services
:/#sudo apt-get remove zentyal-remote-client
:/#sudo apt-get remove zentyal-remoteclient
:/#sudo apt-get remove zentyal-remote
Then I found the 'modules' configuration file inside the backup archive and tried to delete the entry for 'remoteservices' to prevent the restore operation from being blocked but when I repackaged it and tried to use it, Zentyal threw up an invalid archive error, probably due to file permissions. I'm guessing the fix is going to involve either modifying the backup process to prevent 'remoteservices' from showing up in the 'modules' file when the backup is made, or removing the package by hand. Unless someone can tell me how to modify the backup to remove remoteservices without making it invalid.

Also the hyperlink for the System/Configuration Backup menu item defaults to https://zentyal:8443/SysInfo/Cloud/Backup which gives an error page with no ability to click on the "Local" button to restore from a file. Workaround is to remove the "/Cloud" portion from the address in the bar and just visit https://zentyal:8443/SysInfo/Backup. Without a solution to the above Remote Services issue though, it seems only people who have made a backup of a fresh install without remoteservices will have the ability to restore their backups to a clean install.