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Directory and Authentication / Unable to get a lab software to Zentyal domain

« on: November 27, 2020, 02:43:27 pm »

We have recently started testing out Zentyal as a prospective alternative to Windows AD for our organization. However, some of the softwares used by our instruments are unable to connect to the Zentyal AD. They are mainly Agilent OpenLab softwares. They connect very easily with Windows server AD (have tested with server 2008). However, none of the OpenLab softwares connect to the Zentyal AD. Is there any fundamental difference between the way samba handles AD connections and the way that windows server handles it? I am attaching some of the software logs that were generated and frequently referred to by the Agilent team.

PS: I am new into active directory implementation and hence it would be very helpful if some of the experts in Zentyal can guide me to get this software working.

Software log when trying to connect to Zentyal:

[activitylog][2020-11-27T16:35:54.234+05:30][Info][17fc:19]:Last indexed log entry: 549
[lucene][2020-11-27T16:35:54.308+05:30][Info][17fc:19]:Lucene committed
[activitylog][2020-11-27T16:35:54.330+05:30][Info][17fc:19]:Last indexed log entry: 550
[activitylog][2020-11-27T16:35:54.434+05:30][Info][17fc:19]:Last indexed log entry: 550
[lucene][2020-11-27T16:35:54.519+05:30][Info][17fc:19]:Lucene committed
[activitylog][2020-11-27T16:35:54.547+05:30][Info][17fc:19]:Last indexed log entry: 551
[][2020-11-27T16:38:41.453+05:30][Warning][17fc:33]:Expected exception: Agilent.OpenLab.SharedServices.Exceptions.ProviderNotAvailableException: The server is unavailable. ---> System.DirectoryServices.Protocols.LdapException: The server is unavailable. ---> System.DirectoryServices.Protocols.DirectoryOperationException: The server is unavailable.
   at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
   at Agilent.OpenLab.Security.WindowsMembershipManager.Ldap.LdapExtensions.FindOne(LdapConnection connection, String distinguishedName, String filter, SearchScope scope, String[] attributes)
   --- End of inner exception stack trace ---
   at Agilent.OpenLab.Security.WindowsMembershipManager.Ldap.LdapExtensions.FindOne(LdapConnection connection, String distinguishedName, String filter, SearchScope scope, String[] attributes)
   at Agilent.OpenLab.Security.WindowsMembershipManager.LdapMembershipManager`1.ReadServerInfo()
   --- End of inner exception stack trace ---
   at Agilent.OpenLab.Security.WindowsMembershipManager.LdapMembershipManager`1.ReadServerInfo()
   at Agilent.OpenLab.Caching.CacheExtension.TryGet[TKey,TValue](ICache`2 cache, TKey key, Func`1 realAction)
   at Agilent.OpenLab.Security.WindowsMembershipManager.LdapMembershipManager`1..ctor(WinMembershipManagerConfig config, Boolean resetServerInfoCache)
   at Agilent.OpenLab.Administration.Service.AuthenticationAndStorageManager.GetWinDomains(WindowsDomainParams authParams)
   at Agilent.OpenLab.Administration.Service.AuthenticationAndStorageManager.CheckWinDomainParameters(WindowsDomainParams authParams)

Please let me know any additional information that might be needed.