I didn't have issues going from 1.0 to 1.2 probably because I was testing out 1.1 in the process and, I did have issues, but not specifically to that upgrade, only to the initial 1.1 version I believe. I guess it's different if you didn't go from 1.1 and especially if you didn't start with 1.2.
Ah yeah, while I'm in a production environment, that environment is at home. I now have two eBoxes and will be swapping out my main one for the new one. During that time I will have that swapped eBox as a test station for things that may or may not work for my production server.
They were talking about High Availability of eBox for version 1.4 or 2.0. I have no clue what that means, but maybe it is important to bring up there. Back to the RAID issue, upgrading should be fine, even upgrading the OS. The real issue is if an OS upgrade messes up eBox or not. My kernel is 2.6.26 by the way, that's one away from the 27 that you need. Maybe it'll come soon.