Author Topic: Problem with subscription  (Read 2268 times)

fellipeh

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Problem with subscription
« on: July 26, 2011, 06:58:57 pm »
Hello, I want to test a basic subscription, but when I try to active them, this error appears:
Cannot retrieve VPN settings needed for subscription. Check your Zentyal Cloud profile to check your VPN server settings.

In Zentyal Cloud, my VPN is:    vpn1.cloud.zentyal.com serves IP addresses in 10.201.32.0/20 network using TCP protocol

What is wrong?
Sorry my poor english.. Portuguese is my primary language... ;)

sixstone

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Re: Problem with subscription
« Reply #1 on: July 27, 2011, 04:04:07 pm »
Hello Fellipeh,

It should be a glitch. Could you try it again since your VPN settings are set properly?

Best regards,
My secret is my silence...

fellipeh

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Re: Problem with subscription
« Reply #2 on: July 27, 2011, 04:16:15 pm »
I tried, and same error..
Sorry my poor english.. Portuguese is my primary language... ;)