[solved] openchange and mail don't start anymore

[Lueghi]

After a long time without problems on my 4.0 version I need some help.

The above mentioned modules don't start anymore. In the zentyal.log I found the following:

Code: [Select]

2016/11/15 22:18:43 INFO> Service.pm:997 EBox::Module::Service::restartService - Restarting service for module: mail
2016/11/15 22:18:50 ERROR> AuthKrbHelper.pm:172 EBox::Samba::AuthKrbHelper::_getTicketUsingKeytab - Could not get ticket: could not acquire credentials using an initial credentials context: Password has expired
2016/11/15 22:18:50 ERROR> Service.pm:1001 EBox::Module::Service::restartService - Error restarting service: Could not get ticket: could not acquire credentials using an initial credentials context: Password has expired
2016/11/15 22:18:50 ERROR> Service.pm:1003 EBox::Module::Service::restartService - Could not get ticket: could not acquire credentials using an initial credentials context: Password has expired
I don't know what the log want to tell me, which password is required ?

What I did before:
Two days ago I installed ecodms on the server additional to zentyal. First everything worked well. But after a reboot of the server mail and openchange module will not start again. I tried it a couple of times, everytime the same situation. When I try to restart the modul manually same result.

ecodms has installed a postgresql-db. Could this be part of the problem?

[BerT666]

Howdy,

did you check your AD for expired passwords?
My first guess is that the Admin PW is no more valid...

It would be helpful if you could post your Kerberos / SSSD logs. There should be a real clue to the problem...

Regards

Thomas

[Lueghi]

Hi BerT666

sorry for the late reply, I was rather busy this week.

Yes, I believe you have got it. I can't login as administrator  . But I can't remember of setting an expire date ..... ?

I've reactivated the account and Zentyal mail module is starting again. What an easy solution .... I you know what to do  .

Thanks a lot for your help  !!

Now I have some more questions:

Why has the password expired? Is there somewhere an option for that? Will it happen again in the future?

Regards,
Stefan

[expertgeeks]

Passwords are set to expire by default in this version of Zentyal. Check this post for how to change the time to expire... https://forum.zentyal.org/index.php/topic,24613.msg93942.html#msg93942

[Lueghi]

And after the last post I understand now why all my users had problems to log in month ago. I had reset the passwords and everything worked fine then. But now I know the real reason  .
For the administrator account I had set the password later than for the users. And for that reason this account was disabled now.
So my circle of understanding has been closed  .

Thanks for your help.

Regards,
Stefan