Author Topic: Unable to start or enable Mail & Openchange after 3.4-4.1 update  (Read 1112 times)

@Dave

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Unable to start or enable Mail & Openchange after 3.4-4.1 update
« on: September 30, 2015, 02:18:40 pm »
Hi,

The server was running 3.4, i did a 3.5 update then onto 4.0

After the 3.5 update the sogo webmail services refused to run, i then read that there was an issue at the time, and this was fully resolved in 4.0 release(It was planned to update to 4.0 anyway).
4.0 installed fine, changed all the necessary ports and so on for access, however Mail & Openchange do not want to start, i noticed in the logs it complained about the CA after the 3.5 update, i renewed the CA so it is now also active.

I cannot find anything on the internet regarding this issue, and more than likely something small.

Any help or guidance would be much appreciated

Dave

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #1 on: September 30, 2015, 05:47:40 pm »
Hello:

Probably showing the logs could throw some light over your issue (zentyal/samba logs)

Please keep in mind though that 4.0 is an old release and that current supported release is 4.1 (if a software bug happened)

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #2 on: September 30, 2015, 07:06:06 pm »
Hi JB,

Yes the server is up to 4.1 now, still not made a difference, thanks for reaching out to me.

The Samba log is close to 7Mb, is there any chance i can mail this to you, along with the Zentyal log?

Dave
« Last Edit: October 01, 2015, 08:28:57 am by @Dave »

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #3 on: October 01, 2015, 09:37:01 am »
Hi Guys,

Managed to figure this on out.

It seems the administrator password had expired, although there was no indication on the front end.

Did the following on the console;

sudo samba-tool user setpassword administrator

Mail & OpenChange have started successfully and able to save changes.

Dave

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #4 on: October 01, 2015, 09:56:47 am »
Cool

Probable if pasted  zentyal log we could find it faster but grat ypu had found out

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #5 on: October 01, 2015, 10:56:31 am »
Hi JB,

Hit another obstacle, when logging onto the webmail interface the user mail does not display.
Is this because of the upgrade from 3.4 to 4.1, if so how do i go about bringing the mail data back into the users webmail interface?

Dave

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #6 on: October 01, 2015, 12:02:19 pm »
Hello:

You should probably have a look to https://wiki.zentyal.org/wiki/Migrating_Virtual_mail_domains_to_4.0, as there was a small path change between 3.x and 4.x

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #7 on: October 01, 2015, 12:26:38 pm »
Hi JB,

Thanks for the link, looks like it is more geared around virtual domain migration rather than changing paths of mail stores.

Are you suggesting i just export the mail store using;

sudo cp -r /var/vmail/domain/user /tmp/.

Then re-import back into the same domain using;

sudo cp -r  /tmp/user /var/vmail/domain/user

Thereafter chown the mail store file?

Dave

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #8 on: October 01, 2015, 04:00:07 pm »
I would suggest first understanding what's is around this change:

Zentyal 3.x: mail is stored under /var/vmail/<domain>/<user>/

Zentyal 4.x: mail is stored under /var/vmail/<domain>/<user>/Maildir

(if I remember correctly).


Therefore I wouls suggest checking (probably with a test user) where emails are and if moving them to Mailbox folder works ffor you. Remember that files and folders owner must be ebox
                 


@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #9 on: October 01, 2015, 05:31:26 pm »
Hi JB,

Thanks for your reply.

So to reiterate, it would be correct procedure when doing an upgrade like this to first export the mailboxes, nuke the VMD, then to apply upgrades, thereafter create domain, and import mailboxes & chown to ebox as per your link.

I have to admit i have not found a guide on this, perhaps a good idea to publish something?

I have a test MB to try and then will proceed from there tonight

Dave

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #10 on: October 01, 2015, 05:32:59 pm »
Hello:

Backing up mail folders and reimporting them under new structure should be easy, but yours could be one, as long as you recreate mail accounts

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #11 on: October 02, 2015, 12:45:43 pm »
HI JB,

As per your link and suggestion this has not worked.

The user mails after export and import into a new VMD do not appear, furthermore the Webmail interface becomes unresponsive when trying to send a mail, which never get's sent.

Look forward to hearing your thoughts
« Last Edit: October 02, 2015, 12:55:30 pm by @Dave »

jbahillo

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #12 on: October 02, 2015, 07:33:36 pm »
Hello:

Where is you mail stored, then, this is the main question ;)

One you're sure of your old mail structure we could try to look for a way to adapt it to new one

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #13 on: October 07, 2015, 08:30:17 am »
Hi JB,

I have now in fact done a new install of the server.

I now need to get the old mail onto the new server.

I used the sudo cp -r to copy all the mailboxes, which are presently laying in the administrator folder on the new server.

Any help appreciated.

@Dave

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Re: Unable to start or enable Mail & Openchange after 3.4-4.1 update
« Reply #14 on: October 07, 2015, 09:41:12 am »
Hi Jb,

just found the reason why mailboxes weren't displaying;

Old 3.x Zentyal mail store /var/vmail/user
New 4.0 Zentyal mail store /var/vmail/user/maildir

Surprised you never mentioned this in your migration post above ....